SHIPPING & RETURNS

SHIPPING POLICY

Shipment processing times:

All Orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or bank holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

RETURN & EXCHANGE POLICY

We regret to learn that your experience has not met your expectations. If you are unsatisfied with your purchase made through our website, we would like to inform you that you may return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as indicated on your invoice/receipt.

Please note that partial refunds will not be provided. Additionally, gift cards cannot be refunded or redeemed for cash, except where required by applicable law.

Shipping fees and products designated as Final Sale are non-refundable.

Returned products remain your responsibility until they reach Shea Blends.

While not mandatory, we highly recommend purchasing tracking services for your protection and retaining the proof of postage in case you need to reach out to us regarding your return. Only products received at our warehouse will be eligible for a credit.

If your order number cannot be located, we will be unable to process the refund. We kindly ask that you be cautious about the items you are sending back, as any incorrectly returned products will not be credited and will not be returned to you.

Please note that Shea Blends does not cover the costs associated with return tracking or postage.

We aim to refund you within 14 business days of the product being returned to Shea Blends, however, these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.